Application and Mobile Integration
Our Client is a high profiled innovative transportation organization going through significant growth and innovation. Their goal is to be the leader and innovator in public transportation and guest experience.
The Problem
Mobile Integrations Expertise
Our client came to Integris Group with very serious business goals they needed to achieve. Their promise to their stakeholders and guests, is to provide a transportation and digital experience like no other and continue to expand their infrastructure across the country. In speaking with their executive team, we recognized that much of their business goals would require significant investment in digital technology and people/process. They had a very small PMO in place, but there was very little to no process and continuity, and with a significant reliance of different third-party vendor partners many of their projects were delayed and over budget. Coupled with unfortunate high attrition from previous leadership and people, they required a partner with expertise not only in helping to stand up their digital PMO strategy with talent and strategy, but one they could trust for the long-term. One who could pivot quickly and be extremely pro-active and agile given the nature of their business and maturity. They had many partners in the past make many promises, but when problems or challenger arouse, they took no ownership, thus trust was lacking. In addition to this PMO strategy, they also needed a partner with digital mobile integration expertise, specific to technologies like uber/door dash/ etc., which would go in tandem with the process portion on the PMO side.
Our Proposal
Digital Control Tower
After many discussions with their C suite and stakeholders, Integris Group was selected for this effort. We recognized there were several different work streams under what we called their Digital Control Tower. Due to no real process or continuity internally, we advised in using our consulting practice and starting with an Enterprise Digital portfolio manager to help start with defining goals, priorities, and timelines. There were some extremely aggressive launch dates in place with their new mobile technology, ticketing, and guest experience ( drive and drop off) applications . Furthermore, because there was a heavy mobile integration piece into various third-party technology, we would need to also stand up a technical team to work under the new PMO for an ongoing managed service . Once we started with our Enterprise PM and did further discovery, we mutually agreed that with the business goals and projects, standing up a team of Senior Digital Project Managers in this newly formed control tower was an absolute must. Not only did we assemble a team of Senior Program/Project Manager across multiple various work streams, we also collaborated on appropriate technologies and agreed to a heavy agile/Jira methodology for faster release and quick changes with development when required. Due to the nature of so many third-party vendors supporting their technology, our team of PM’s and Manager not only were required to be well versed in third party management, but also expertise in each Project Management domain/process they would be leading. As an example, guest facing ecommerce application Project Management experience, or digital menus and turn styles all the way to the infrastructure at their respective locations. We agreed on a regular cadence with our entire team of PM’s and technical executioners, along with our client’s executive level team and immediately got to work given the timelines.
The Result
Modern User Experience
Through the collaboration with Integris Group’s thought leadership and guidance, our Client was able to have a tangible plan in place. Our Client was able to create buy-in from their business partners and were able to utilize CTA’s, which are proving invaluable today. Due to Integris Group’s flexible model with a “listen first” approach, our Client is continuing to execute on these best practices and standards. They were able to realize previous missed revenue opportunities, capitalize on market share and enjoy substantial long term cost savings.